Lean principles, learning, and knowledge work: Evidence from a software services provider
نویسندگان
چکیده
منابع مشابه
Lean Principles, Learning, and Knowledge Work: Evidence from a Software Services Provider
In this paper, we examine the applicability of lean production to knowledge work by investigating the implementation of a lean production system at an Indian software services firm. We first discuss specific aspects of knowledge work—task uncertainty, process invisibility, and architectural ambiguity—that call into question the relevance of lean production in this setting. Then, combining a det...
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ژورنال
عنوان ژورنال: Journal of Operations Management
سال: 2010
ISSN: 0272-6963
DOI: 10.1016/j.jom.2010.11.005